Backup & Recovery

60% of SMBs that lose their data close within 6 months (PhoenixNAP, 2024). Backups aren't just 'good practice' — they're survival insurance. We provide enterprise-grade backup & recovery with the 3-2-1 strategy: 3 copies, on 2 different media, 1 off-site.

What the service includes

• Automated daily backups: Not 'someone has to remember' — everything runs automatically at 03:00 EET.
• 3-2-1 strategy: Local backup (fast restore) + cloud backup (different geo region) + immutable copy (ransomware-resistant).
• Incremental backups with block-level deduplication — small storage footprint, fast backups.
• Encryption at rest (AES-256) and in transit (TLS 1.3).
• Retention policies: Daily 30 days, weekly 12 weeks, monthly 12 months, yearly 7 years (compliance-friendly).
• Automated restore testing monthly — because an untested backup is no backup.
• Granular restore: Single file, single email, single database row, or entire VM.
• One-click restore from web dashboard or via phone call in an emergency.

What we back up

• Websites & web apps: Files + database + configurations.
• Servers (on-premise & cloud): Full VM images or file-level.
• Databases: MySQL, PostgreSQL, MongoDB with consistent point-in-time snapshots.
• Microsoft 365 / Google Workspace: Email, OneDrive/Drive, SharePoint, Teams — because Microsoft/Google aren't responsible for user data loss.
• Endpoint devices: Laptops, desktops (Windows + Mac) with continuous backup.
• NAS / file servers (Synology, QNAP, custom NAS).
• Virtual machines: VMware ESXi, Proxmox, Hyper-V with agentless backup.

Disaster Recovery (DR) Planning

Backup is the first step. The disaster recovery plan is how you get back into operation:

• RTO (Recovery Time Objective): How much time before you're operational. Tier 1 services: <1 hour.
• RPO (Recovery Point Objective): How much data you tolerate losing. Critical DBs: <15 minutes (with continuous replication).
• Runbook documentation: Step-by-step instructions for every scenario.
• Annual DR drills: Full simulation, not just tabletop exercise.
• Failover sites: Hot/warm/cold standby depending on budget and criticality.

Ransomware protection

With ransomware attacks growing (in Cyprus +120% in 2025), immutable backups are critical:

• Immutable storage (AWS S3 Object Lock, Wasabi compliance mode): backups can't be deleted even by admin with credentials.
• Air-gapped backups for highest-tier protection.
• Backup integrity checks: Automated verification that data hasn't been tampered.
• Multi-factor admin access for all backup repositories.