Online Reputation Management
Protect and grow your business reputation online.
97% of consumers read online reviews before buying — and 85% trust them as much as personal recommendations (BrightLocal 2024). One negative review on Google or TripAdvisor can cost you thousands of euros a month. Online reputation management isn't a luxury — it's a defensive moat. We work with businesses in Cyprus and Greece to build, protect and leverage their online reputation.
What ORM includes
- Monitoring: Real-time alerts for brand mentions on Google, social media, forums, blogs and news sites.
- Review management: Monitoring & responding on Google Business Profile, TripAdvisor, Trustpilot, Yelp, Facebook Reviews.
- Review generation strategy: A system to request reviews from happy customers automatically (via email, SMS, QR codes).
- Negative review response: Professional, non-defensive responses that turn critics into supporters.
- Crisis communication: 24/7 response for viral negative incidents with a tested playbook.
- SEO suppression: Promote positive content into top Google results for your brand — not fake reviews.
- Competitor analysis: How competitors are attacked in reviews and what we can learn.
Industries we've supported
- Hospitality: Hotels in Limassol, Paphos, Santorini, Mykonos — where TripAdvisor ranking matters as much as the window.
- Restaurants: Google Reviews, TripAdvisor, Yelp for tavernas in Athens, fish restaurants in Limassol.
- Healthcare: Clinics, dental practices, hospitals where trust is critical.
- E-commerce: Trustpilot, Skroutz reviews.
- Professional services: Lawyers, accountants, architects.
Why it matters for Cyprus and Greece specifically
In small markets, word-of-mouth has outsized influence. A negative review in a Limassol Facebook Group or an Athens forum can go viral. We work local-first: monitoring not just global platforms but also local forums, Facebook groups, Reddit threads, YouTube videos that mention your business.
Pricing
- Monitoring & alerts: €190/month (real-time alerts, weekly digest report).
- Active management (monitoring + responses + review generation): €390/month.
- Premium ORM (adds SEO suppression + competitor analysis + crisis playbook): €890/month.
- Crisis intervention (one-time, for viral negative incidents): €1,500–€5,000 depending on scope.
Solutions that perform
Every service is designed around your business goals — not around the technology.
Fast delivery
Clear timeline and milestone-based process. We ship when we say we will.
Measurable outcomes
KPIs from day one. Monthly reporting so you can see progress in numbers.
Premium quality
Code reviews, QA, performance audits & security checks before every launch.
Ongoing support
We don't deliver and disappear. We're with you after the finish line too.
What you get with this service
A full package from the first meeting to ongoing support.
Free discovery call
We analyse needs, goals, competitors and target audience.
Detailed proposal
Scope, deliverables, timeline and price — in writing, no surprises.
Custom design
Mockups & prototyping tailored to your brand and goals.
Build & QA
Development with modern tech and rigorous quality checks.
Launch & onboarding
Testing, deployment, configuration and team onboarding.
Maintenance & support
Updates, backups, monitoring and technical support whenever you need it.
From brief to launch in clear steps
A 20-year-proven methodology — transparency at every stage.
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1
Discovery
We understand your goals, audience and key business outcomes.
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2
Planning
Sitemap, wireframes, technical spec and delivery timeline.
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3
Development
UI/UX design and custom development with the latest technologies.
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4
Testing
QA, performance audits, mobile responsiveness, accessibility & cross-browser.
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5
Launch
Deployment, analytics setup and CMS training.
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6
Growth
SEO, campaigns and continuous optimization for ever-rising results.
Everything you want to know before we start
Can you delete negative reviews?
How fast can I improve my Google Business rating?
What do you do in a viral crisis?
Do you monitor Greek and Cypriot forums / Facebook groups?
Let's talk about your project
Free 30-minute discovery call. We discuss needs, propose solutions and send a detailed quote — no strings attached.